Whether you are the only one answering your phone or you have an entire customer service team, the phone is the life blood of any business.
Wouldn’t it make sense to hone these skills to get the most out of your team and yourself?
We help businesses set up customer service teams, identify and acquire phone systems, CRM (Customer Relations Management) systems, train the teams and set up metrics, KPIs and incentive systems to maximize the investment in a customer service team.
We help business owners identify, recruit and induct top performing customer service teams.
Physical Set Up
Whether you are just getting started or looking to expand or revamp your customer service team, we along with our partners help businesses set up everything from cubicles to phone systems to CRM systems to make customer service teams as efficient as possible.
Customer Service Training
Your customer service team needs to operate as a finely honed tool converting as many leads as possible into satisfied customers. We offer training from fundamental phone skill to rapport building to personality testing and an understanding of exactly how to sell to each different personality. We also develop customized customer service training to meet specific client needs.
KPIs and Metrics
Once your team is functioning, how can you know it will continue to improve? We work with our clients to develop specific Key Performance Indicators (KPIs) to monitor, correct and develop customer service teams to ensure continued success.